.: Frequently Asked Questions

1. What is it your company does?

We provide IT and networking solutions to small and medium sized businesses in the Greater Toronto Area and Durham Region. We also sell hardware and software, maintain systems both in our tech center and onsite and we provide free technical phone support to our customers.

 

2. What software is your company experienced with?

We are experienced with a wide range of software, including, but not limited to:

- Windows XP/Vista/7/8/8.1/10
- Windows Server 2003/2008/2012/2016
- Windows Small Business Server
- Microsoft Exchange Server
- SQL/Microsoft Access
- IIS
- Remote Desktop/Terminal Services
- GFI
- Sage BusinessVision

 

3. How many employees do you employ?

We currently have 5 full time technical staff, along with various other contracted help.

 

4. How long have you been in business for?

We have been in business since 1994.

 

5. Do you handle business and home-users?

At this point in time, we currently handle business customers only.

 

6. What are your current rates?

Our rates are depended on the job required to be completed. For a complete pricing scheme, contact our sales department.

 

7. What is your reponse time?

We respond to all support requests, during business hours, within 3 hours of receiving the message.

 

8. Are you connected to the Canadian Security Intelligence Service?

No, we have no connection with the Canadian Security Intelligence Service, except for the initials of our business name.

 

9. Who do I contact with questions and comments?

Please refer to our "Contact Us" section of our website for all required contact information, or click this link to send us a message.

 

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